Contact & Player Support

24/7 Dedicated Support Desk

Got a question about your account, a delayed UPI transfer, or how to play a hand? Our player happiness team is on standby 24 hours a day, 7 days a week.

Primary Email: support@rummyyes.in.net

How to Get Your Issue Fixed Faster

Sending the right details on your first message helps us resolve your problem in minutes rather than hours. Check the checklist for your issue:

1. Payment & UPI Issues

  • 12-digit UPI UTR number
  • Registered mobile number
  • Recharge amount & screenshot of payment receipt

2. KYC & Withdrawal Inquiries

  • Your Game ID number
  • Clear photo of PAN card
  • Bank account number & IFSC code (must match PAN name)

3. Table or Gameplay Bugs

  • Table ID and Round number
  • Approximate time of match
  • Brief description of what went wrong on the screen

In-App Live Chat

If you are playing on the Android app, you can tap the floating headset icon on the lobby screen to start an instant live chat with an agent. Typical wait time during peak evening hours is under 90 seconds.

Grievance Redressal Mechanism

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, if any player issue is not resolved satisfactorily by regular support within 48 hours, you can escalate the matter directly to our designated Grievance Officer: