Cancellation & Refund Policy
Nobody likes losing money because of bad Wi-Fi, an app freeze, or a stuck bank transfer. At Rummy Yes, we keep our cancellation and refund rules plain and simple. You work hard for your money, and we want you to know exactly how we handle table drops, stuck UPI payments, and cashout cancellations.
Backing Out Before the First Card is Dealt
If you join a table and realize you picked the wrong point value or table type, you can hit Leave Table before the countdown timer hits zero and the cards get dealt.
- Table Fee Refund: 100% of your table entry fee is returned to your playable wallet instantly.
- No Penalty: You will not face any penalty or point loss as long as the opening hand has not been dealt.
Network Drops & Incoming Phone Calls
Mobile connections drop sometimes. If your phone switches from 5G to 3G or someone calls you during your turn, here is what our server does:
- 30-Second Autoplay Grace Period: You get a 30-second timer to switch back to the app and reconnect. The server will draw a card from the closed deck and discard automatically so you do not get eliminated right away.
- Standard Drop Fee: If your connection does not return after 3 consecutive missed turns, the system automatically marks your hand as an Initial Drop (20 points on 101/201 pool or point rummy). This stops you from losing the full 80 points.
- Refund Eligibility: We cannot refund entry fees for personal internet issues or battery dying. Please make sure you have stable mobile data or Wi-Fi before sitting at high-stakes cash tables.
Technical Glitches on Our Side
If Rummy Yes servers ever crash, reboot, or lose database sync while you are sitting at an active table:
- Null and Void: The round is immediately declared null and void.
- Full Entry Reversal: The system automatically refunds the complete entry fee of every player back to their account wallet within 15 minutes.
- Audit Check: If the credits do not show up within 15 minutes, send your Game ID to support@rummyyes.in.net and our team will credit it manually after server log verification.
Stuck or Failed UPI Deposits
Sometimes your bank debits your account via Google Pay, PhonePe, or Paytm, but your Rummy Yes balance does not update immediately.
- Banking Gateway Delay: UPI networks sometimes take 5 to 15 minutes to confirm transfers between your bank and our payment processor.
- Auto-Reversal: If the gateway fails to confirm the transaction within 24 hours, the NPCI system sends the money right back to your original bank account.
- How to Claim Fast: If your money was deducted but not added within 30 minutes, note down the 12-digit UTR number from your UPI app receipt and email it to support@rummyyes.in.net. Our team reconciles manual payments round the clock.
Cancelling Cash Withdrawals
Need to change your payout request?
- While Under Review: You can cancel your withdrawal directly from the Cashier screen as long as the status says Under Review. The funds return straight to your playable wallet immediately.
- Once Processing or Dispatched: Once the bank transfer has been pushed to IMPS or NEFT rails, it cannot be cancelled or recalled.